Frequently Asked Questions

Everything you need to know about setup, pricing, data, and support before getting started with Shyne.

How long does setup take?

Most studios are fully onboarded — staff accounts, service catalog, and branch setup — within a single business day.

Is there a free trial, and what does it cost?

We run a guided pilot with new partners before any commercial pricing kicks in, so you can test Shyne at your own branch risk-free first.

Does Shyne work for a single-branch studio, or only multi-branch chains?

Shyne works great for a single location from day one, and scales with you — multi-branch controls are there when you need to expand, not required upfront.

How is my customers' data kept secure?

Every business's data is isolated by tenant, access is role-based by branch, and all traffic is encrypted end-to-end.

What support do I get after signing up?

24x7 phone support for onboarded customers, plus WhatsApp and email, and hands-on help migrating your existing customer and service history.

What devices do I need?

Just smartphones for your staff and any computer or tablet for the admin dashboard — no special scanners or hardware required. The plate-scan feature uses your phone's regular camera.

Can I move my existing customer and service data into Shyne?

Yes — our team helps migrate your existing customer list, vehicle records, and service history when you get started.

Does the staff app need a constant internet connection?

The app is built for daily use on normal mobile data or WiFi. If you have specific connectivity constraints at your location, let our team know when you talk to us.

What languages does Shyne support?

Shyne is currently available in English, with regional language support on our roadmap.

Which cities do you currently operate in?

We're based in Kochi and currently piloting with car wash and detailing businesses across India.

Can multiple staff members use the app at the same time?

Yes — every team member gets their own login, and the admin dashboard shows who's doing what in real time across all active jobs.

Is there a limit on the number of staff, vehicles, or branches?

No hard limits — Shyne is built to scale from a single location with a few staff to multi-branch operations with larger teams.

How do I get started?

Fill out the quick form on our homepage with your WhatsApp number, and our team will reach out within 24 hours to set up your pilot.

What happens to my data if I stop using Shyne?

Your data belongs to you. If you ever decide to stop using Shyne, we'll help you export your customer and service records.

Does Shyne integrate with accounting or POS software?

Not yet — Shyne currently handles invoicing and payment tracking natively. Accounting software integrations are on our roadmap.

Is phone support available 24x7?

Yes — onboarded customers get 24x7 phone support in addition to WhatsApp and email, so you're not stuck waiting during business hours if something comes up.

Does Shyne provide staff training?

Yes — our team walks your staff through the app during onboarding, and phone support is available afterward if anyone gets stuck.

Is there a setup fee?

No setup fee during the pilot — our team handles onboarding and data migration as part of getting you started as an early partner.

Can I configure my own service packages and pricing?

Yes — you set up your own service catalog, packages, add-ons, and pricing to match exactly what your shop offers.

Is there a customer-facing app?

No — there's nothing for your customers to download. They get updates and offers directly through WhatsApp, which keeps things low-friction on their end.

How are payments handled — can customers pay online?

Shyne tracks paid and pending amounts for every invoice. You collect payment the way you already do — cash, UPI, or card — and mark it in the system.

Does Shyne work on both Android and iPhone?

Yes — the staff app is built to run on both Android and iPhone devices.

Still have a question?

Reach out directly and we'll get back to you on WhatsApp or email.

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